Thank you for shopping at ughiij.com! We are committed to providing high-quality products and excellent service. If you are not completely satisfied with the goods you purchased, we provide the following return and exchange policy to ensure your shopping experience.
1. Return and Exchange Conditions
Return and Exchange Time: You can apply for a return or exchange within 30 days after receiving the goods. Return and exchange applications must be submitted within this time frame, and overdue applications will not be processed.
Product Status: The returned goods must be in the original packaging and unused state. The goods cannot have any damage, stains or man-made damage.
Original Order Proof: Please keep the order confirmation email or delivery note when purchasing the goods, and provide relevant proof during the return and exchange process.
2. Return and Exchange Process
Return Process
Contact Customer Service: After you decide to return the goods, please contact us by email (service@ughiij.com) to provide your order number, reason for return, and the goods you need to return.
Application Confirmation: Our customer service team will process your return application as soon as possible and provide you with detailed return instructions and return address.
Return transportation: You need to properly package the goods as required, ensure the safety of the goods during the return transportation, and send them back using a traceable transportation method.
Refund processing: Once we receive the returned goods and confirm that they meet the conditions of the return policy, we will process the refund within 5-7 working days. The refund will be returned through your original payment method.
Exchange process
Contact customer service: Please contact us by email (service@ughiij.com) to provide your order number and exchange requirements.
Exchange confirmation: We will confirm whether there is a corresponding exchange product based on your needs. If the exchange product is in stock, we will arrange the shipment of the replacement product for you.
Return of exchanged goods: Please return the goods to be exchanged according to the return process and ensure the safety of the goods during the return transportation.
Shipment of exchanged goods: Once we receive your returned goods and confirm that they meet the exchange conditions, we will arrange the shipment of the new goods within 5-7 working days.
3. Return and Exchange Freight
Return freight: Unless there is a quality problem with the product or the wrong product is sent, our return freight is borne by the customer. The specific amount of return freight will vary depending on your return address and the logistics method used.
Exchange freight: If we send the wrong product or the product has a quality problem, the freight incurred by the exchange will be borne by us.
Note: If the product is damaged or lost during the return or exchange process, we cannot provide you with a refund or exchange service.
4. Non-returnable and non-exchangeable products
The following products cannot be returned or exchanged:
Personalized customized products;
Used products, or products whose packaging has been unpacked;
Except for product quality problems, we cannot accept other special products for return.
5. Product quality problems
If the product you received has a quality problem, please contact our customer service team (service@ughiij.com) as soon as possible, and we will provide you with return or exchange services according to the specific situation. The shipping cost of return and exchange due to quality problems will be borne by us.
6. Contact Us
If you have any questions about returns or exchanges or need help, please contact us through the following methods:
Email: service@ughiij.com
Phone: 15903605549
We will solve your problem as soon as possible to ensure that you enjoy a pleasant shopping experience.
Thank you for your support and trust in ughiij.com!